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Showing posts from September, 2008

Clarity of Roles & Responsibilities is Essential

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I have observed numerous times that a number of the key challenges encountered by many projects often boil down to one key root issue: Lack of Clarity around Roles & Responsibilities.

There are many facets of Roles & Responsibilities, each of which need to be clearly communicated, including:
People - who is responsible for what, and what deliverables are they tasked with. This may be an individual, group or project.
Technology - what is the responsibility of a particular technology component (or sub component) that is to be delivered as part of the solution. This needs to be addressed from a logical component (e.g. CRM) and a system perspective (e.g. Siebel).
Process - From a project delivery perspective, who is doing what tasks and what are the dependencies and constraints. In terms of implementing business processes or activities, what technology component(s) will be realising this.Of the above, I have found that People and Technology are the key areas that need to be focussed …

Yammer & Laconi.ca: Enterprise Status Updates / Microblogging

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Within the last week I have started using Yammer, a version of Twitter designed for companies. Yammer is based around the question of “What are you working on?” and the concept of only allowing users from the company's domain (e.g. domain.co.nz) to signup. This provides for an interesting closed community where people are willing to ask questions and have discussions that would not be appropriate to a public community (e.g. "Simon and I are hitting the ABC requirements hard this month... any suggestions/recommendations?").



It has been interesting to watch the viral infiltration of Yammer throughout the company. As people register they are prompted to enter in who they work with @domain ; an email is then sent to these people requesting them to register. Similarly a user can add Org Chart information such as boss, staff, assistant and these people will be sent an invitation to register. Unfortunately the invites are currently marked as Spam by our email system so many…